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Frequently Asked Questions

 

Becoming a New Patient

 

  • Are you accepting new patients?

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Yes, please send an email to info@kaizenpsychiatric.com with the following information:

 

  1. Full Legal name as it appears on your insurance card and state ID

  2. Preferred Name and Pronouns

  3. Date of Birth

  4. Textable phone number

  5. Brief (1 or 2 sentences) about your reason for being seen.  An example would be “Medication management”, “Talk about new meds”, “ADHD treatment”, and “Depression and anxiety”. We use this information when sending out screening tools during the intake process. 

  6. Picture of the front/ back of your insurance card. We need to check your insurance before scheduling an appointment.

 

  • What is your average wait time for new patients?

 

We are scheduling about 3-4 weeks out, but this is subject to change. You can help the process move more quickly by sending all the requested information (see above) and then carefully watching your email for our response which will come within 5 business days. Most of our intake process is online and must be completed before scheduling an appointment.

 

  • What insurance plans do you take?

 

There is a list of insurance plans we accept on our website, please click HERE to review. All insurance benefits are checked during the intake process. You can call your insurance company to find out if we are in-network.

 

  • Do you accept cash-pay patients?

 

Yes, we do accept cash-pay patients. You will need to state your desire to be a cash-pay patient in the initial email so we can send you a list of rates and policies.

 

  • Do you offer therapy?

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No, unfortunately, we do not. Our clinic provides medication management and testing for certain conditions.

 

  • Do you see children?

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Yes, we will see children. I do not consider medication until age 5; unless there is a well-documented neurological/ psychiatric condition that would benefit from medication. 

 

  • I sent an email about being a new patient, and it’s been more than 5 business days but I haven’t heard back.

 

My apologies, we are a small clinic and sometimes get behind on email when dealing with pressing patient matters. Please check your spam to make sure the reply hasn’t been sent there. If we have sent you a link or forms to be completed, our office will not respond until those tasks have been fully completed. Feel free to send a follow-up email if you have not heard back.

 

Current Patients

 

  • How can I get forms, paperwork, or letters completed by Molly?

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Schedule an appointment specifically to address the needed documents. I only complete documents or write letters during an appointment. If you are having trouble finding an appointment, please send a message to Carmen explaining the situation, she will be able to help you find options. 

 

Tasks to be Completed for Documents/Forms/Paperwork: 

Complete everything you possibly can on any forms, including how much time you think you may need off, what symptoms you are experiencing that interfere with your job duties, when your absence started, and when you think you may be able to go. Basically, if there is a question, answer it to the best of your ability. After you have done this, send it as an attachment via a portal message. During the appointment, we will review all the answers and I will change them as needed, or appropriate. At the end of the appointment, you will receive the signed paperwork.

 

Tasks to be Completed for Letters: 

If you need a letter or provider statements, please send a portal message or attach a Word document explaining why you need the time off, what symptoms are interfering with your job duties, when your absence started, and when you believe you may be able to go back. Please include any non-medication steps you are taking to help you return to work such as seeking therapy. At the end of the appointment, you will receive the signed letter.

 

  • You filled out the forms/ wrote the letter last year, why do I need another appointment to renew it

 

Conditions, symptoms, and psychiatric necessity change. The documents or letters need to reflect these changes.

 

Office Communication

 

  • Why does it seem like no one answers the phone? Why do I always have to leave a message?

 

We are a small practice. Molly can’t answer the phone during patient appointments. In order to keep patient needs and requests organized, we request that you send all needs, questions, or issues to the office via the patient portal. 

 

  • I texted the office and was told to send a portal message, why can’t I just text?

 

In order to keep patient needs and requests organized, we request that you send all needs, questions, or issues to the office via the patient portal. Texting is primarily for communication between providers and patients during telehealth appointments, when Molly requests something specific be sent via text when you feel you are having a medication reaction, if you are in the emergency room, or if you taking LAMICTAL/LAMOTRIGINE and developed a rash.

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